Welcome to Booki Hub!

By accessing or using the services provided by Booki Hub Hub Africa ("Booki Hub"), you agree to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms:

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

2. Modification of Terms:

Booki Hub reserves the right to modify or revise these Terms of Use at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.

3. User Eligibility:

Our services are intended for individuals who are at least 18 years and above. By using our services, you affirm that you are at least 18 years old. If you are under 18, you may only use our services with the involvement of a parent or guardian.

4. Account Registration:

To access certain features of our services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

5. User Conduct:

You agree not to engage in any activity that may disrupt or interfere with our services, including but not limited to hacking, transmitting viruses, or engaging in any other harmful activities.

6. Privacy:

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

7. Intellectual Property:

All content, logos, trademarks, and other intellectual property on our platform are the property of Booki Hub. You agree not to use, reproduce, or distribute any content from our services without our express written permission.

8. Termination:

Booki Hub reserves the right to terminate or suspend your account and access to our services at our discretion, without notice, for any reason, including but not limited to a breach of these Terms of Use.

9. Governing Law:

These Terms of Use are governed by and construed in accordance with the laws of Ghana. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Ghana.

Cancellation and Reschedule Policy

At Booki Hub, we understand that plans may change, and we aim to provide flexibility to our valued customers. Please review our cancellation and reschedule policy below:

Cancellation Policy:

1. Booki Ride Reservations:

Customers can cancel their ride reservations up to 8 hours before the scheduled departure time for a full refund. Cancellations made within 8 hours of departure may be subject to a cancellation fee, depending on the specific route and circumstances. Please contact our customer support team for assistance.

2. Hotel Reservations:

Hotel bookings can be cancelled up to 48 hours before the check-in time for a full refund. Cancellations made within 48 hours of check-in may be subject to a cancellation fee, determined by the individual hotel's policy. Please refer to the specific hotel's terms and conditions for details.

1. Ride Reservations:

Customers can request to reschedule their ride reservations up to 8 hours before the scheduled departure time, subject to availability. Rescheduling requests made within 8 hours of departure will be handled on a case-by-case basis. Please contact our customer support team for assistance.

2. Hotel Reservations:

Customers can request to reschedule their hotel reservations up to 48 hours before the check-in time, subject to availability. Rescheduling requests made within 48 hours of check-in will be handled based on the individual hotel's policy. Please refer to the specific hotel's terms and conditions for details.

Reschedule Policy:

Customers can request to reschedule their hotel reservations up to 48 hours before the check-in time, subject to availability. Rescheduling requests made within 48 hours of check-in will be handled based on the individual hotel's policy. Please refer to the specific hotel's terms and conditions for details.

How to Cancel or Reschedule: To initiate a cancellation or reschedule, please go to our website www.bookihub.com or login to your Booki Hub account and navigate to the "My Bookings" section. From there, you can select the relevant reservation and follow the prompts to request a cancellation or reschedule.

Contact Us: If you need further assistance with cancellations or rescheduling, please contact our customer support team at support@bookihub.com or call our helpline at [0303955523]. Please note that specific cancellation and reschedule policies may vary based on the service provider, route, or hotel. We recommend reviewing the terms and conditions provided during the booking process for any exceptions or additional details. Thank you for choosing Booki Hub for your travel needs! #BookiExperience

Commission or Service Charge Policy

1. Ride Reservation:

A nominal service charge may be applied to a fleet company or a customer for reservations made through the Booki Ride. This charge helps cover administrative costs associated with processing reservations, ensuring a smooth experience for our customers.

2. Booki Stays Bookings:

For hotel reservation made through the Booki Hotel module, a commission may be charged based on the total booking amount. This commission helps support the ongoing maintenance and development of our platform, as well as the provision of customer support services.

3. Booki Air Reservations:

Flight bookings through the Booki Flight module may be subject to a service charge. This charge helps cover the costs associated with processing flight reservations, including ticket issuance and itinerary management.

4. Booki Events and Tour:

When booking vacation packages through Booki Hub, a service charge may be applied to cover the coordination and planning efforts involved in creating customized vacation experiences.

5. Booki Eats Reservations:

Reservations made for dining at partner food joints and restaurants may be subject to a nominal service charge. This charge helps maintain the quality of our reservation platform and supports our partners in providing exceptional dining experiences.

6. Additional Services:

In some cases, additional services or special requests (e.g., airport transfers, tour packages) may incur an extra charge. These charges will be clearly communicated during the booking process, allowing customers to make informed decisions.

7. Refund Processing Fee:

In the event of a refund for a cancelled reservation, a refund processing fee may be deducted from the total refund amount. This fee covers the costs associated with processing the refund transaction.

8. Exceptions:

Certain promotions or offers may temporarily waive or reduce service charges. These exceptions will be clearly communicated during the booking process.

Transparency and Disclosure:

We are committed to providing full transparency regarding any applicable service charges or commissions. The exact amount and details will be clearly displayed during the booking process, allowing customers to review and confirm before finalizing their reservation.

Contact Us:

If you have any questions or require further clarification regarding our commission or service charge policy, please feel free to contact our customer support team at support@bookihub.com

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